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O2 refresh to sim only deal

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Gm1
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on ‎22-04-2020 22:49

on ‎22-04-2020 22:49

Hello is it possible for me to use refresh to pay off remaining contract, keep the handset and go on to a sim only deal? Thanks in advance 

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Cleoriff
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on ‎22-04-2020 22:53

on ‎22-04-2020 22:53

@Gm1 

If you pay off the handset then you can take out out a sim only contract.

Guide: How does O2 Refresh work? 

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Cleoriff
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on ‎22-04-2020 22:53

on ‎22-04-2020 22:53

@Gm1 

If you pay off the handset then you can take out out a sim only contract.

Guide: How does O2 Refresh work? 

Veritas Numquam Perit

Girl in a jacket
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Gm1
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on ‎22-04-2020 23:20

on ‎22-04-2020 23:20

Can I use refresh to pay off the handset or is this something I would have to pay myself ?

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MI5
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on ‎22-04-2020 23:22

on ‎22-04-2020 23:22

@Gm1 

You pay the device off fully yourself.

You can then choose a sim only tariff.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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joztynka
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on ‎23-04-2020 10:29

on ‎23-04-2020 10:29

When I open 'upgrade' page it only shows options to refresh with phones and other devices. Will a sim only option show up after I pay the current phone off? Or should it be available now? My current contract will end in less than a month.
Thanks in advance!
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MI5
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on ‎23-04-2020 10:38

on ‎23-04-2020 10:38

@joztynka 

You need to choose the sim only tab.

upgrade2.PNG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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joztynka
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on ‎23-04-2020 10:44

on ‎23-04-2020 10:44

Thank you!

This is what my upgrade looks like. Missing SIM only tariffs. Any idea why?

https://imgur.com/9gAv2YC

up

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MI5
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on ‎23-04-2020 10:45

on ‎23-04-2020 10:45

@joztynka 

May not be available until your upgrade date if coming from a standard contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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