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Anonymous
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O2 refresh payments

This could just be me being dum but could someone please explain it to me?

I have an O2 refresh contract, on My O2 it says I'm paying £20 for my device and £17 for my airtime but when I check my latest bill I was charged £44 for the airtime and paid the £20 for the device paying £64 in all! The only extra I have is £6 insurance and .84p calls or something small like that? I'm just not sure where the extra £20 odd had come from?

Sorry if I'm being thick
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Registered: ‎13-08-2008

Re: O2 refresh payments

You can get a full itemised bill in myo2 to download and view that will show all the charges.

 

I would look at that to see if you can identify the exact charge.

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Registered: ‎04-04-2012

Re: O2 refresh payments

We can't access you account here as we are just customers like yourself.
If you cannot see the charges in your MyO2 you should call cs on 202 to discuss them.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Registered: ‎31-03-2010

Re: O2 refresh payments

@Anonymous Please follow the advice of @adamtemp64 and @MI5 above. Any dispute concerning your bill would have to be raised with customer service. I suggest you call rather than use Live Chat, as that service isn't always reliable.

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Registered: ‎06-11-2014

Re: O2 refresh payments

Could be pro rata bill. Did you just upgrade or is this a new connection?
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Registered: ‎13-08-2008

Re: O2 refresh payments

A prorata bill is only a few days not a whole month extra
iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Posts: 2,174
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Registered: ‎06-11-2014

Re: O2 refresh payments

[ Edited ]

When I added two data sims to my account just after my billing date, mine was...

Current Phone: Sony Xperia XZ Premium