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O2 refresh - cancelling contract

Anonymous
Not applicable
Hi,
I've recently been moved with work to the very very far north of Scotland. My phone signal is now very limited up here, by that I mean I get no service most of the day and no internet whatsoever. I have 13 months left on my refresh contract and would like to know if I have any options in cancelling it?
Thanks for the help
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MI5
Level 94: Supreme
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Pay off the device plan and cancel the airtime without further expense to yourself.
The phone is then yours and you can take a sim only deal from a network that does give you a signal.
Remember to unlock your phone for free before you leave though.
http://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-ca...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152372 Posts
  • 651 Topics
  • 29084 Solutions
Registered:
Pay off the device plan and cancel the airtime without further expense to yourself.
The phone is then yours and you can take a sim only deal from a network that does give you a signal.
Remember to unlock your phone for free before you leave though.
http://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-ca...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
Level 94: Supreme
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Registered:

A good guide to Refresh here... Credit to @Anonymous

http://community.o2.co.uk/t5/Discussions-Feedback/A-Guide-To-O2-Refresh/m-p/877701/highlight/true#M64851

Veritas Numquam Perit

Girl in a jacket
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