O2 reconnection after WiFi

[pa1189]

After using WiFi I often can’t return to the O2 mobile network without restarting my iPhone XR. Is this a known bug?

[MI5]

@pa1189 

There is a known issue with the XR dropping mobile connection since the iOS13 update.

Both Apple and O2 are blaming each other at the moment!

The "fix" appears to be switching to an eSim or avoiding 5G areas for the time being.

[Martin-O2]

Hey @pa1189 We’re aware of a small number of iPhone XR customers experiencing intermittent connectivity, and we’re working closely with Apple to identify the cause and implement a fix. We have no ETA, but hope that the issue will be resolved soon. 

I'll send you a message to get a few details that will help towards resolving this. 

[pa1189]

I would add that my XR version has 2 physical SIM cards in it. One is for O2 and the other is from Hong Kong.

[Marjo]

Update: We continue to prioritise this issue and we’re working hard to get this resolved for our customers. Apple has confirmed they will have a fix in an upcoming software release – date TBC.

In the meantime, and as a temporary solution, if you are impacted by this issue and lose signal then turning your device off and on again should restore your connectivity. If a re-start doesn’t restore service, we recommend you contact our customer services team who will be able to check your account and do further checks with you.