O2 "Unlimited" Complaint

[Anonymous]

I think it's very strange that O2 offer a service called O2 Unlimited, but in fact, it's restricted to the tune of 2,990 texts (less than 100 texts a day per month) but 12,000 minutes (over 6 1/2 hours a day for a month). Hardly 'unlimited' is it? As someone who texts a lot and hardly calls, I thought having "unlimited" texts would be a great tarriff for me, especially for £15 a month, but it turns out you are actually limited. So, how can O2 get away will calling the tarriff "unlimited" and why are users given so many minutes for free, but not texts. It doesn't add up.

So, doubing that much is going to change/happen from this, what, if any, O2 tarriff actually gives you unlimited texts, or at least a hell of a lot more than 100 a day?

[Anonymous]

Can I ask what tarrif your on as last we heard it was 12,000 texts

[Anonymous]

I am on O2 Unlimited. I was advised last night it has been changed to 2,990 to avoid "misuse of the text system".

[adamtemp64]

is this on payg? But it has been discussed many times on here.

[Anonymous]

O2 contract sims with unlimited texts are unlimited.

Unfortunately when it was a much higher figure people were using them in auto dialers and sending out those delightful PPI and accident claim texts, so all the prepay tariffs got reduced to combat this.

[Anonymous]

Yes, I'm a PAYG customer on O2 Unlimited.

Do Contract customers get 12,000 then? Why are the unwashed PAYG customers not worthy of the same, because we are the ones who will likely "abuse the text system"?

[Anonymous]

I don't think their is anything official stated what the true amount is considered as within reason / fair usage unless someone can add an official link

[Anonymous]

The last that came up on here was payg was 2990 and contract was 12'000 but it's not actually published anywhere that we know of

[Anonymous]

If I had have thought of it, I would have posted a screenshot or transscript of the live chat I had last night where I was told it is 2,990 per month (what a stupid figure, why not a round number?)

Also, surely those who register their details with O2 and explicitly state/prove they are not some company sending PPI texts then they should get the proper "unlimited" amount and those that abuse it get their accounts reduced? Why punish everyone for the actions of a few?

[Anonymous]

---

@Anonymous-Campbell wrote:

Yes, I'm a PAYG customer on O2 Unlimited.

Do Contract customers get 12,000 then? Why are the unwashed PAYG customers not worthy of the same, because we are the ones who will likely "abuse the text system"?

---

Not you no, but as prepay sims are unregistered to anyone they are then subject to less scrupulous people using them against the terms and conditions of the sim, as contract sims are registered to someone then they can open the gates for them.