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O2 price rise is unexpected

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MikeT
Level 1: Joiner
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on ‎07-03-2023 12:25 - last edited on ‎07-03-2023 12:32 by

on ‎07-03-2023 12:25 - last edited on ‎07-03-2023 12:32 by

I have received a letter saying that my current mobile plan at £16 is going up. I do not have a mobile plan. I am on SIM only, and currently pay £5.46 per month for each phone (£10.92 per month in total) unless there are any extra calls attached. The phone numbers are xxxxxxxxxx and xxxxxxxxxx. Why have I got this letter saying I have a current £16 mobile Plan? Please advise.

Thanks,

Michael Tasker

[personal details removed]

 

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MI5
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‎07-03-2023 12:30 - edited ‎07-03-2023 12:34

‎07-03-2023 12:30 - edited ‎07-03-2023 12:34

@MikeT 

The values in the email are an example.

Actual cost to you can be calculated in the following guide.

https://www.o2.co.uk/prices 

It's all covered in the T&C's https://www.o2.co.uk/termsandconditions

You also need to edit your personal details as this forum is public and your info could be used to spam you.

Flagged.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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‎07-03-2023 12:30 - edited ‎07-03-2023 12:34

‎07-03-2023 12:30 - edited ‎07-03-2023 12:34

@MikeT 

The values in the email are an example.

Actual cost to you can be calculated in the following guide.

https://www.o2.co.uk/prices 

It's all covered in the T&C's https://www.o2.co.uk/termsandconditions

You also need to edit your personal details as this forum is public and your info could be used to spam you.

Flagged.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
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on ‎07-03-2023 12:37

on ‎07-03-2023 12:37

Well £5.46 should become £6.40 with the increase. Around £12.80 for the two

Seems something wrong there

Worth speaking to O2

Call 202 or 

Message O2 on
Facebook (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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