O2 payment

[Paul37]

Hello

On November 16, I called O2 to end my contract. 

They told me that my number would work for about a month and then it would stop. 

On November 16 I resigned, on November 19 I paid a monthly subscription. 

It's December and they text me that I have to pay again .... 

Now I am back in my country and I have to pay 23 pounds. They sent me an email and text with the account number I need to send money to. I do not know what sort code should be and what to enter so that they know that I pay ... On the Internet I cannot log into my O2 because I have no number to which the text message is sent. They sent the same account number .. How do I settle this payment?

Thanks

[MI5]

@Paul37 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support

[Paul37]

Thank you for the information, but I am back in my country and calling the UK (waiting 40 minutes like the last time) would be a financial disaster for me. Why didn't they give the sort code to the account number? why give the account number only if you can't make a transfer anyway? Is there any other economical way to pay this payment?

Thank you

[Paul37]

Thank you for the information, but I am back in my country and calling the UK (waiting 40 minutes like the last time) would be a financial disaster for me. Why didn't they give the sort code to the account number? why give the account number only if you can't make a transfer anyway? Is there any other economical way to pay this payment?

Thank you

[MI5 · Accepted solution]

@Paul37 

O2 bank details are in this guide Guide: How to Pay Your Bill (Contract) 

[Paul37]

@MI5 

Thank you very much for your help
Could you please tell me why in the e-mail and SMS messages I have the account number - [Personal details removed] and the link you give me is [Personal details removed] ? Can I send a transfer to this number from the link and everything will be fine? thank you

[MI5]

@Paul37 

The details in the link I gave you have been verified by O2.

You need to quote your O2 account number as a reference number when paying.