Has anyone had difficulty getting money back from O2 they have owed me £11.00 since 5th October Everyone I have spoken to says they cant do anything about it. However they are good at harrasing me for the £7.99 I couldnt pay because they took out the £11.00. I hasten to add they should not have taken it because I cancelled an order within 14 days as I was supplied with a faulty product.
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
- Xperia 1V - o2 and Spusu - Pixel 8 Pro - o2 and Vodafone UK
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
- Xperia 1V - o2 and Spusu - Pixel 8 Pro - o2 and Vodafone UK
I would complain to Customer Services on 202 direct from your phone, as it's much faster than using Social Media, and also, when you call them, ask to speak to a Manager or a Supervisor, to escalate the issue.
