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O2 owe me money

AndyWalton1963
Level 1: Joiner
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Has anyone had difficulty getting money back from O2 they have owed me £11.00 since 5th October Everyone I have spoken to says they cant do anything about it. However they are good at harrasing me for the £7.99 I couldnt pay because they took out the £11.00. I hasten to add they should not have taken it because I cancelled an order within 14 days as I was supplied with a faulty product.

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madasaf1sh
Level 56: Guvnor
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@AndyWalton1963 

 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 56: Guvnor
  • 3807 Posts
  • 27 Topics
  • 899 Solutions
Registered:

@AndyWalton1963 

 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Silver-Lake
Level 2: Apprentice
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Hi Andy,

 

 I would complain to Customer Services on 202 direct from your phone, as it's much faster than using Social Media, and also, when you call them, ask to speak to a Manager or a Supervisor, to escalate the issue.

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