on 28-03-2022 19:38
on 28-03-2022 19:44
Hi @James34
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you call O2 on 202 or 0344 809 0202 or use O2's social media to help by messaging them on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Veritas Numquam Perit
on 28-03-2022 19:47
You can't have both family plan (multisave) and open.
You need to choose the one that gives you the biggest discount.
Guide: O2 Open & Friends and Family discounts - How to sign up