O2 open discount for bluelight card holder with iphone 15 pro max

[Iftiii]

Hi All,

Really gutted to not be allowed to add my 25% refresh discount which i first used with my iphone 12 pro max contract. I have registered and even shows me my number to add the discount but just doesnt go through. I was told at the time of upgrading that i could apply my discount only now to be lied to. Anyone else facing the same?

[MI5 · Accepted solution]

@Iftiii 

Always exempt from discount until there is a guaranteed flow of devices available.

See exemptions listed Guide: O2 Open & Friends and Family discounts - How to sign up 

iPhone 15 & Watch Series 9 Megathread + FAQ's - O2 Community

[pgn]

Exclusions as mentioned above, @Iftiii are here:

https://www.o2.co.uk/open#3649

It's all about the fine print, not what O2 Sales tell you...

[jonsie]

Perfectly just the norm on all new flagship phones

One of the reasons I could never understand about the race to own one of those phones on release day

[madasaf1sh]

@Iftiii 

It is quite clear on the terms and conditions of the discounts that the iPhones are not included in discounts, they never have been and never will be.. it is usually 3 or 4 months after 

Unless you can prove o2 said you can, then you are not going to be able to apply it.

This was sat on posting and then the stupid survey interrupted it....

[Oxonian]

@Iftiii 

>> I was told at the time of upgrading that i could apply my discount only now to be lied to.

If you were told that by a member of O2's staff, then you could consider making a complaint :-

How to Complain | Help | O2

Customer+Complaints+code+250523.pdf (o2.co.uk)

If this was over the 'phone rather than in an O2 retail store, the call will have been recorded ; this should enable the complaints' handler to quickly confirm that you were incorrectly advised. 

[MI5]

Not unusual to be lied to in order to get a sale.