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Zoet95 · ‎14-10-2018

Hi!
I've been trying to register for O2 open NHS discount, when I put my NHS email in it comes up with email already registered so I can't get anywhere past that and I uploaded my payslip but it says that national insurance doesn't match and company doesn't match! Any ideas? I've contacted customer services who didn't have a clue what I meant!

Zoet95 · ‎15-10-2018

All sorted now and discount has been applied! Thanks everyone for your help! @Cleoriff @MI5 @EmilieT 😊

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Cleoriff · ‎14-10-2018

Hi @Zoet95

Have you followed the advice in this link? https://community.o2.co.uk/t5/How-to-Guides/O2-Open-amp-Friends-and-Family-discounts-How-to-sign-up/...

Code Check and confirmation process: You can text OPEN followed by the company name to 61202 and it will confirm your eligibility and the O2 Open code to use. Make sure you try different variations of your company name if unsuccessful with one version. ie, NHS, health service, health trust, etc.

Veritas Numquam Perit

MI5 · ‎14-10-2018

Sounds like you may need better help than CS can offer so I'll tag @Marjo and @EmilieT who should be around tomorrow for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Zoet95 · ‎14-10-2018

I have followed the advice in the link! But still no luck 🙄 @MI5 thanks so much!

MI5 · ‎14-10-2018

No problem @Zoet95

Sometimes just the slightest little thing can cause problems, but I'm sure it can be sorted out for you

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Zoet95 · ‎14-10-2018

@MI5 I hope so, I'm sure it is something simple! Thanks again 😁

Cleoriff · ‎14-10-2018

Best of luck @Zoet95

I hope it gets sorted. Quite a few 'system glitches' over the past week or so....

Veritas Numquam Perit

Zoet95 · ‎14-10-2018

Thanks! @Cleoriff

EmilieT · ‎15-10-2018

Hi @Zoet95, we can definitely get soemone to look into this for you! I've just sent you a Private Message on the forum to get some more info, and we'll see what we can do

Cheers @MI5 for the mention!

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Rob8958 · ‎15-10-2018

The code is NHS1

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