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Level 2: Apprentice
Posts: 5
Registered: ‎02-09-2016
Accepted Solution

O2 open NHS discount

Hi!
I've been trying to register for O2 open NHS discount, when I put my NHS email in it comes up with email already registered so I can't get anywhere past that and I uploaded my payslip but it says that national insurance doesn't match and company doesn't match! Any ideas? I've contacted customer services who didn't have a clue what I meant!
Posts: 72,592
Topics: 683
Registered: ‎14-01-2013

Re: O2 open NHS discount

[ Edited ]

Hi @Zoet95

Have you followed the advice in this link? https://community.o2.co.uk/t5/How-to-Guides/O2-Open-amp-Friends-and-Family-discounts-How-to-sign-up/...

 

Code Check and confirmation process: You can text OPEN followed by the company name to 61202 and it will confirm your eligibility and the O2 Open code to use. Make sure you try different variations of your company name if unsuccessful with one version. ie, NHS, health service, health trust, etc.

*The Game Is On*


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Posts: 88,105
Topics: 532
Solutions: 11,335
Registered: ‎04-04-2012

Re: O2 open NHS discount

Sounds like you may need better help than CS can offer so I'll tag @Marjo and @EmilieT who should be around tomorrow for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 2: Apprentice
Posts: 5
Registered: ‎02-09-2016

Re: O2 open NHS discount

I have followed the advice in the link! But still no luck 🙄 @MI5 thanks so much!
Posts: 88,105
Topics: 532
Solutions: 11,335
Registered: ‎04-04-2012

Re: O2 open NHS discount

No problem @Zoet95 

Sometimes just the slightest little thing can cause problems, but I'm sure it can be sorted out for you Smiley Happy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 2: Apprentice
Posts: 5
Registered: ‎02-09-2016

Re: O2 open NHS discount

@MI5 I hope so, I'm sure it is something simple! Thanks again 😁
Posts: 72,592
Topics: 683
Registered: ‎14-01-2013

Re: O2 open NHS discount

Best of luck @Zoet95

I hope it gets sorted. Quite a few 'system glitches' over the past week or so....

*The Game Is On*


Level 2: Apprentice
Posts: 5
Registered: ‎02-09-2016

Re: O2 open NHS discount

Thanks! @Cleoriff
Community Manager
Posts: 5,291
Registered: ‎18-04-2018

Re: O2 open NHS discount

Hi @Zoet95, we can definitely get soemone to look into this for you! I've just sent you a Private Message on the forum to get some more info, and we'll see what we can do slight smile

 

Cheers @MI5 for the mention!

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Level 1: Joiner
Posts: 8
Registered: ‎10-08-2013

Re: O2 open NHS discount

The code is NHS1