O2 open NHS discount

[Zoet95]

Hi!
I've been trying to register for O2 open NHS discount, when I put my NHS email in it comes up with email already registered so I can't get anywhere past that and I uploaded my payslip but it says that national insurance doesn't match and company doesn't match! Any ideas? I've contacted customer services who didn't have a clue what I meant!

[Cleoriff Level 94: Supreme]

Hi @Zoet95

Have you followed the advice in this link? https://community.o2.co.uk/t5/How-to-Guides/O2-Open-amp-Friends-and-Family-discounts-How-to-sign-up/...

Code Check and confirmation process: You can text OPEN followed by the company name to 61202 and it will confirm your eligibility and the O2 Open code to use. Make sure you try different variations of your company name if unsuccessful with one version. ie, NHS, health service, health trust, etc.

[MI5 Level 94: Supreme]

Sounds like you may need better help than CS can offer so I'll tag @Marjo and @EmilieT who should be around tomorrow for you.

[Zoet95]

I have followed the advice in the link! But still no luck 🙄 @MI5 thanks so much!

[MI5 Level 94: Supreme]

No problem @Zoet95 

Sometimes just the slightest little thing can cause problems, but I'm sure it can be sorted out for you

[Zoet95]

@MI5 I hope so, I'm sure it is something simple! Thanks again 😁

[Cleoriff Level 94: Supreme]

Best of luck @Zoet95

I hope it gets sorted. Quite a few 'system glitches' over the past week or so....

[Zoet95]

Thanks! @Cleoriff

[EmilieT]

Hi @Zoet95, we can definitely get soemone to look into this for you! I've just sent you a Private Message on the forum to get some more info, and we'll see what we can do 

Cheers @MI5 for the mention!

[Rob8958]

The code is NHS1