O2 offer pre-order S25 ULTRA & gets buds pro3 for £20

[RobSazZac]

Hi everyone.  

Today I pre-ordered the Samsung S25 ULTRA and as part of that deal it said if you reorder this phone now we will send you a voucher code to get the Samsung Galaxy Buds 3 pro for £20. Now my order has gone through successfully and I've been given a delivery date I cannot find that offer anymore. It did say after 30 days I will receive the code. So my question is will O2 automatically send me the offer code after 30 days has passed.

Many thanks 

[MattK45UK]

Hi @Dave-O2 I am also waiting for o2 to send me my code and customer services are not assisting, can you ?

[Dave-O2]

Afternoon @MattK45UK 

Can you please drop me a PM with your mobile number and i can take a closer look 👍

[Fidget]

Same situation here, and I have called and registered the issue with O2 by phone twice now, and still no success. 

[pgn]

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@Fidget wrote:

Same situation here, and I have called and registered the issue with O2 by phone twice now, and still no success. 

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Have you reached out to O2's Social Media Team, @Fidget?  Either of the links just below (for X or FB) will get you connected with them, but do persist until an agent engages with your query. Good luck!