O2 offer pre-order S25 ULTRA & gets buds pro3 for £20

[RobSazZac]

Hi everyone.  

Today I pre-ordered the Samsung S25 ULTRA and as part of that deal it said if you reorder this phone now we will send you a voucher code to get the Samsung Galaxy Buds 3 pro for £20. Now my order has gone through successfully and I've been given a delivery date I cannot find that offer anymore. It did say after 30 days I will receive the code. So my question is will O2 automatically send me the offer code after 30 days has passed.

Many thanks 

[Lindsay3]

Haven't received my voucher either

[StaceyG]

I haven't received my voucher either. My S25 Ultra was ordered 01/02/25 and I received my phone 03/02/25 - so over 30 days ago and I also haven't received any text with the voucher code as yet?

[Rob_83]

Seems to happen every time. They just 'forget' to send the codes. Me, my partner and my son are all still waiting for our codes. Preordered right after the S25 announcement.

[Oxonian]

@Rob_83 

@Lindsay3 

@StaceyG 

It looks @Dave-O2 that there are three further customers, detailed above, to add to your list please 👍 

[Dave-O2]

Thanks for the tag @Oxonian 

@Rob_83, @Lindsay3, @StaceyG 

Can you please drop me a PM with the mobile numbers linked to the orders?

[StaceyG]

PM sent. Many thanks 🙂

[Razer]

Hi Dave 

Same here and nothing what so ever and I called few times now and empty promises and yet we all waiting for that code !

I appreciate if you look into this for me also.

[Littledovahkiin]

Hi @Dave-O2 

I'm in the same situation, but I don't know what to do.

My contract is in my mothers name but I'm the one who pays it.

Do I need to put her number or mine, as my number is the one that's got the upgrade.

I appreciate your help and time.

[Dave-O2]

Hey @Littledovahkiin 

Thanks for your message.

I'm currently getting this checked out, if/when i require your details i'll be back in touch.

[Dave-O2]

Hey @Razer 

I've responded to your PM 👍