O2 offer pre-order S25 ULTRA & gets buds pro3 for £20

[RobSazZac]

Hi everyone.  

Today I pre-ordered the Samsung S25 ULTRA and as part of that deal it said if you reorder this phone now we will send you a voucher code to get the Samsung Galaxy Buds 3 pro for £20. Now my order has gone through successfully and I've been given a delivery date I cannot find that offer anymore. It did say after 30 days I will receive the code. So my question is will O2 automatically send me the offer code after 30 days has passed.

Many thanks 

[MI5 · Accepted solution]

@RobSazZac 

Yes, the code will be sent to you automatically.

Pre-order and get the Samsung Galaxy Buds3 Pro for £20. Ends 6 February.

Pre-Order a Samsung Galaxy S25, Samsung Galaxy S25 Plus or Samsung Galaxy S25 Ultra ("Qualifying Purchase") direct from O2 between 22 January 2025 until 06 February 2025 and receive a voucher for £199 off one pair of Galaxy Buds3 Pro. Galaxy Buds3 Pro usually £219. Customers who purchase the Samsung Galaxy S25, Samsung Galaxy S25 Plus or Samsung Galaxy S25 Ultra will receive an SMS containing a unique voucher code with a value of £199 after 30 days of purchase date. After voucher code received, add the Galaxy Buds3 Pro to your basket on the O2 website by selecting pay in full option. Within the basket paste your unique voucher code into the ‘Got a promo code?’ section for discount to be applied. Discount can only be applied to the cost of the Galaxy Buds3 Pro. Voucher code expires on 06 April 2025. Voucher code can only be used once, in a single transaction. One voucher code per transaction. One claim per customer. To qualify for the offer, you must not change your device within the first 14 days. Subject to availability, while stocks last. No cash or alternatives. Offer may be withdrawn or amended at any time. Change of mind policy applies to Qualifying Purchase and Galaxy Buds3 Pro as a bundle. If you return the Qualifying Purchase without the Galaxy Buds3 Pro, you will be charged the standard retail price for the Galaxy Buds3 Pro. 18+ Terms apply, see o2.co.uk/terms.

[Kayleigh_99]

I have the same thing! I have checked my emails daily and haven't received anything for this 

[Enlli]

@Kayleigh_99 Have you read the advice above?

[hellzking]

It's been over a month since i received my S25 Ultra, let alone ordered it but still waiting to receive the code for the buds 3 pro. Anyone else received anything yet? Trying to contact O2 customer service is a pain to check the status of this

[pgn]

Read and follow advice above and Guide: Gift with Purchase  @hellzking 

Or use Social Media to contact O2, either of these:

• X (formerly known as Twitter) – DM
• Messenger – @o2uk

[Dave-O2]

Morning @hellzking 

Can you please drop me a PM with the mobile number linked to the order and i can take a closer look 👍

[Matt91]

Same here, had the phone over a month now but no code has been sent 

[Cleoriff]

@Matt91 

I'll tag @Dave-O2 to see if he can assist you.

[Dave-O2]

Afternoon @Matt91 

So i can check this, can you please drop me a PM with the mobile number linked to the order?

Thanks.