O2 not taking payment but billing says paid

[Niblic3rd]

Hello everyone, 

I am hoping I can find a solution to this or if anyone has had this issue before. My o2 app and the website are both reporting that my o2 and my wife's bill have been paid in full. However when we check our bank accounts the money hasn't been taken.

O2 took our payments last month without any issues, but we are confused that the accounts say paid but no funds have been collected. Our bills are both due on the same day as we both took out contracts at the same time and the payments should of been taken on the 8th however due to being a bank holiday I was expecting the money go out today and it hasn't. 

Due to covid, their lines are reduced and I can only report fraud or a lost phone over the phone and the lady on the web chat says the bill is paid and nothing more need be done. I would hate for someone to end up footing my bill, have a missed bill or to end up with a double bill next month. 

I am wanting to know has anyone else had this issue recently?

Thanks, K

[Gooders]

Hi i’m having the same issue at the moment, called o2 today as it shows in my o2 the payment has been paid for my direct debit but doesn’t show in my bank, called my bank and o2 hasn’t taken the money but when I speak to o2 they say they have taken the payment?

[jonsie]

If payment was due over the holiday long weekend O2 will take payment today

They often show the bill paid and if the direct debit was to fail then the account would be updated to show it as overdue