O2 not taking payment but billing says paid
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on 11-05-2020 08:53
Hello everyone,
I am hoping I can find a solution to this or if anyone has had this issue before. My o2 app and the website are both reporting that my o2 and my wife's bill have been paid in full. However when we check our bank accounts the money hasn't been taken.
O2 took our payments last month without any issues, but we are confused that the accounts say paid but no funds have been collected. Our bills are both due on the same day as we both took out contracts at the same time and the payments should of been taken on the 8th however due to being a bank holiday I was expecting the money go out today and it hasn't.
Due to covid, their lines are reduced and I can only report fraud or a lost phone over the phone and the lady on the web chat says the bill is paid and nothing more need be done. I would hate for someone to end up footing my bill, have a missed bill or to end up with a double bill next month.
I am wanting to know has anyone else had this issue recently?
Thanks, K
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on 11-05-2020 09:09
I woud ring your bank before calling O2.
If and when you need to call them, the numbers are in this guide
Guide: Coronavirus Community Help and Support
Veritas Numquam Perit
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on 11-05-2020 09:18
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on 11-05-2020 09:20
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on 11-05-2020 09:20
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on 11-05-2020 09:32
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on 11-05-2020 09:32
Will give my bank a call, thanks for the advice.
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on 11-05-2020 09:37
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on 11-05-2020 09:46
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on 11-05-2020 09:46
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on 11-05-2020 09:48
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on 11-05-2020 09:49
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on 11-05-2020 09:52

