Solved: O2 insurance

Anonymous · ‎18-08-2017

Can someone please explain, I pay monthly for mobile insurance with o2. I broke my iPhone screen yesterday so called to make a claim and was told I have to pay £50 I don't understand why I have to pay extra when I already pay a monthly rate

MI5 · ‎18-08-2017

It's called excess. All insurances carry an excess, it's industry standard and explained in the T&C's of your policy.

https://www.o2.co.uk/shop/services/mobile-insurance

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎18-08-2017

It's called excess. All insurances carry an excess, it's industry standard and explained in the T&C's of your policy.

https://www.o2.co.uk/shop/services/mobile-insurance

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎18-08-2017

Same with car insurance, home insurance, holiday insurance... all have variable amounts of excess to pay.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎18-08-2017

Yes I recently asked for a quote for holiday insurance.....I decided not to bother when I saw the excess

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