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O2 incompetence

Loyal_customer1
Level 1: Joiner
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Refund/compensation: I was out in the middle of nowhere with no access to a map or directions yesterday unbeknown to me it was due to having no data. This caused an incredible inconvenience to my day and I would like some form of recompense. I pay over £40/pm to o2 and there is a level of service that I expect in return which I most definitely did not receive. O2 did not even have the grace or consideration to text customers warning them I had to find out from the news.
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gmarkj
Level 59: Quartermaster
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See main discussion about the network outage yesterday on the below link: https://community.o2.co.uk/t5/Welcome-News/O2-Network-Issues-6th-December-2018

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 59: Quartermaster
  • 8921 Posts
  • 90 Topics
  • 702 Solutions
Registered:
See main discussion about the network outage yesterday on the below link: https://community.o2.co.uk/t5/Welcome-News/O2-Network-Issues-6th-December-2018

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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EmilieT
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Hi @Loyal_customer1, and thanks for your comments. As @gmarkj mentioned, we have an official topic about issues with the network so we're locking this thread to keep the conversation in one please. Please use this thread to find out our latest updates and share your feedback. 

 

Thanks, 

 

The community team. 

Access for You: Registration - Find out how to register for our Access for You service.
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