I find this totally pathetic if honest. O2 are aware of this issue and have failed to act on it.
Sorry but it seems it was a big con to get people to sign up with the right phone and tariff and then fail to deliver a service they promised. People are being charged money and probably getting into debt, through no fault of ther own.
Not really interested in any excuses they may offer, or refunds they may or may not make.They have failed badly and I would be following the complaints route. Not only asking for a refund but some sort of compensation.
It's like being offered a Winnebago to travel the US and finding you have been given a Mini instead!!!
*The Game Is On*
But this is exactly how things have been going for the last few years. Customers promised much but fail to deliver. This is the way of all O2 promotions, be it free screen replacement, free tablets, free headsets etc etc etc. Just look at the number of customers in bad reception areas conned into signing up because O2 offered TU, then found the app withdrawn with so many stuck on a 2 year contract and unable to use their phone at home, sometimes could have been the difference between life and death.
Making a complaint is a definite must. Unless people make their anger known O2 will be in no hurry to breathe new life into their failing systems. Big money needs to be invested O2, are you listening to your customers? That would be a no then.....