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Anonymous
Posts: 0

O2 in breach of contract?

I am signed up for and about halfway through my contract.
However the service being provided is awful. Simply put the signal anywhere near my home is so weak as to be pathetic. It's taken ten minutes to get their own forum to load.
Does this constitute a breach of contract as they are not providing the service I am paying an exorbitant amount for?

I've had just about enough, I should be able to use the internet via my phone wherever I am not just in the odd place where the signal happens to be good.

Level 43: Bright Spark
Posts: 2,611
Registered: ‎04-04-2012

Re: O2 in breach of contract?

Unfortunatley not as most mobile phone carriers have a caveat and clause in there contracts that you read and agreed to before signing o2's is 2.2 and also section 4 of the quick summary, im afraid the onus is on you to check coverage where you need it to work before you take out the contract. 

 

Have you checked the postcodes you are trying to use the phone in for any network outages in your area? 

 

http://status.o2.co.uk

 

 

 

 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts
Anonymous
Posts: 0

Re: O2 in breach of contract?

They told me the coverage was good in my area and still insist that it is. They are either lying or mistaken.
This has been an ongoing problem for two years now so I suspect it isn't due to an outage.
When I go into the shop to complain they look at me as if I am mad.
I'm sick of being trodden down by these thieves.
Level 43: Bright Spark
Posts: 2,611
Registered: ‎04-04-2012

Re: O2 in breach of contract?

Have you tried your simcard in a different phone, and seen if the issue persists in a different device, as this could actually be a fault on your handset.. 

 

 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts
Posts: 117,517
Topics: 575
Solutions: 16,490
Registered: ‎04-04-2012

Re: O2 in breach of contract?

It's your responsibility to check coverage meets your needs before taking a contract or within your 14 day cooling off period.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: O2 in breach of contract?

This has been the same with four handsets. Blackberry 9000, HTC M8, Nokia Lumia 950 and Cubot Dinosaur.
Anonymous
Posts: 0

Re: O2 in breach of contract?

"It's your responsibility to check coverage meets your needs before taking a contract or within your 14 day cooling off period."

I was told coverage would improve, I have been an o2 customer for over ten years and took them at their word.
My fault for being a loyal customer I suppose. Shame that once the contract is signed they couldn't care less.
Posts: 117,517
Topics: 575
Solutions: 16,490
Registered: ‎04-04-2012

Re: O2 in breach of contract?

Are you on refresh?
If so, just pay off your phone and leave.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: O2 in breach of contract?

If I pay off the phone I'm still stuck with the service charges.
Anonymous
Posts: 0

Re: O2 in breach of contract?

While I appreciate your attempts to help MI5 they are not helpful so please dont bother pal.