While I appreciate your attempts to help MI5 they are not helpful so please dont bother pal.
I don't need to help you so I'll leave to to it.
4 phones the same? I admire your faith and trust in O2 but as said, pay off the phone and give 30 days notice to end the airtime. No extra costs at all and you are free to go to a network that gives good coverage in your area.
Try free pay and go sims to check them out and get your phone unlocked free of charge before you end the contract .
Unfortunately O2 won't let you leave without penalty unless you chase them and make a nuisance of yourself by making official complaints and contacting the CEO (Google is your friend). Even then,if they agree, you would have to return the phone so all money paid to them for the handset would be lost,so far better to pay it off and walk away.Hope you find a suitable resolution from the advice given in good faith by fellow customers .
No apologies necessary . We are all customers here, be that a good thing or bad, but we usually know what we are talking about. I would be off like a shot if I had the same issues you have been having and I wish you the best with the new network . Please don't forget to get your phone unlocked,you can do it free through My O2.
Track usage, upgrade and get support with the My O2 appDownload My O2