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O2 have ruined my credit score

Natalie11
Level 1: Joiner
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I am in the process of buying a house and I am having serious issues because of 02 applying bad credit to my name.

 

I provided a 30 day notice for my tariff to be disconnected the day of my last device payment which was the 7th March 2022.

 

However, I am still being billed because o2 failed to disconnect my tariff on their end. I have always made my payments on time and I am absolutely disgusted that my credit score has been destroyed because of a mistake on 02s end.

 

Can any manager or member escalate this or else I will have to take it to the financial ombudsman service with my case.

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Bambino
Level 78: King of Kings
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@Natalie11 Unfortunately yours is a story we've seen before. This is a customer community. The only contact information we have is here:

creditfilereferrals@telefonica.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865
Customer service numbers and how to use Skype to call are in the link below.

Guide: Coronavirus Community Help and Support 

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I DO NOT WORK FOR O2



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Bambino
Level 78: King of Kings
  • 19831 Posts
  • 961 Topics
  • 2823 Solutions
Registered:

@Natalie11 Unfortunately yours is a story we've seen before. This is a customer community. The only contact information we have is here:

creditfilereferrals@telefonica.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865
Customer service numbers and how to use Skype to call are in the link below.

Guide: Coronavirus Community Help and Support 

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I DO NOT WORK FOR O2



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madasaf1sh
Level 67: Unsung hero
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@Natalie11 

 

To take it to the FOS you need to have followed the o2 complaints process, and then take it further to the Ombudsman

 

https://www.o2.co.uk/how-to-complain

 

The FOS won't do anything until you have done this step, and before taking it to them make sure you have proof you cancelled it over the phone, so do a SAR, and also provide your own logs as well, as these will help your case if there is one to answer, as you need to prove to the FOS that you have followed the correct process...

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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