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O2 have loaded a late payment default on my credit file in error

MaxS
Level 1: Joiner
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Hi,

 

O2 have loaded a late payment default on my credit file in error. Back in June 2021, the tariff was opened in error by one of the staff in the London Strand retail store. I ultimately decided not to take out a contract and I was assured by the staff in store that I wouldn't be charged. Following this, I was then charged multiple times by O2 via direct debit. When I called O2, they advised that I cancel the direct debits and request the payments be reversed via my bank (Natwest) given I did not have a contract or handset with O2. I have now seen this has been marked as a late payment default on my credit file.

 

I've contacted O2 multiple times, as well as emailing the credit file referrals team, but I've had no response.

 

@Martin-O2 -  I saw that you helped someone in a similar post from a little while back. Please could you assist me?

 

Thanks,

 

Max

 

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