O2 frustration!

[Anonymous]

I have a current pay monthly contract that I wanted to early upgrade using O2 Refresh. I went online and thought i had upgraded but it appears I have actually now got a completely seperate new contract instead. My old contract is still running. I spoke with O2 who said I have a new O2 Refresh contract not an upgrade and I need to refuse delivery of the iPhone due to arrive tomorrow. I can then go back online and upgrade properly to get the same iPhone. I dont understand why they cant just trasfer my current contract to the new refresh phone thats arriving tomorrow. Does this sound right?!

[perksie]

If your old contract is still running it sounds as if you have started a new one and not upgraded as you wanted to.

The advice seems right and will stop the new one.

[Anonymous]

Ok so if I just refuse delivery today, the phone will go back and the contract will be cancelled? Or do I have to do something else to stop them taking any money? The O2 adviser wasn't very clear. Thanks for all your help.

[jonsie · Accepted solution]

Refuse delivery but also call customer service to advise them that you have refused delivery and are cancelling the contract. You can't take a chance that the previous adviser has placed the relevant notes on the account.

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=131,E=0000000008010472008,K=2062,Sxi=4,T=jo...

[Anonymous]

When all is clear I would suggest paying a visit to your local 02 High-Street Store to Upgrade.

That way theirs no error and you walk away with the handset.

[perksie]

BOB is right, there's no error if you do it that way!!!!

[Anonymous]

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@perksie wrote:

BOB is right, there's no error if you do it that way!!!!

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Once bitten twice shy, come to mind.

[perksie]

There's no answer to that BOB!

[Anonymous]

I'm sure their isn't Perksie.