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O2 extra £10 allowance

Anonymous
Not applicable

Please can someone look into my account.

 

On 29/10/20016 I topped up £15 after receiving a text from O2(UK).

 

The text stated that I would get an extra£10 allowance to spend on calls, text or data if I topped up £15 or more once before 01/11/2016 and I would have 7 days to use it.

 

The extra allowance has not been applied to my account and it's 01/11/2016 tomorrow.

 

Yours hopefully

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MI5
Level 94: Supreme
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Try cs and they should be able to fix it for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
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Registered:
Sorry, we can't access account info, you'll need to call 4445, however, these promotions can sometimes not show on your account but the £10 would be used before any of your other credit or allowances.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 4
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Anonymous
Not applicable

Thanks for that.

 

My current texts are being deducted from my credit that's how I am aware that the £10 extra allowance hasn't been applied.

Message 3 of 4
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MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
Try cs and they should be able to fix it for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 4
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