O2 don't seem to be accepting payments via my card but i can pay other bills easily

[Anonymous]

This is the second night I've come home after work to try and pay my bill online with my card and it says I should contact my bank.I've been paying bills online today and yesterday as I do have money in my account. O2 is there something wrong with your systems? What do you want me to do?? Nightmare!!!!!

[Cleoriff · Accepted solution]

@AnonymousThere have been problems with the service and it has been reported to O2. Other ways to pay here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/1014090

i will tag community admin to this post  @Marjo @MercedesS @Martin-O2. More problems with the payment systems..

[MI5]

Probably worth calling 202 to see if they can process payment over the phone.
Would setting up a direct debit not be acceptable?

[Anonymous]

@Anonymous This is not customer service. We are all customers like you here

[MercedesS]

Hello @Anonymous

I’m very sorry to hear about your card issues. Technical problems are complex, so if you could please give us more information about where and what is the problem, we’d love to make this up to you! 

For us is hard to help if the error message is "to contact your bank". The O2 community is a group of customers like you, we don't have access to your personal details. So if you need assistance with your account, please find the best way for you to get in touch with Customer Service here. They can help you with a full diagnostics and raise a case to investigate further if needed.

Please let us know if there’s anything else we can do!  

We hope to see you around 

Thanks @Anonymous, @Cleoriff and @MI5 for your help!