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O2 doesn’t know their debits from their credits.

joan1
Level 1: Joiner
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I rang O2 a week or so ago about an issue which was resolved however then got told that there is a credit of £60.67 on my account and if I would like that to be refunded which I accepted. This morning I did online banking and discovered that O2 TOOK £60.67 from my account rather than refunded me as promised! The incompetence is staggering O2. 

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Cleoriff
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@joan1 

You obviously have to call them. All numbers in this guide Guide: Coronavirus Community Help and Support 

*The Game Is On*

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