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O2 deposit refund question

jamieleewv1
Level 1: Joiner
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on ‎10-11-2023 18:23

on ‎10-11-2023 18:23

Hi. 

 

I paid a £175 deposit on a pay monthly plan 3 months ago. I was told it would be refunded in 4th month which is fine 

 

I contacted O2 support via the chat on the app on the 4th month as I had a credit balance on my account of £175, they said they had successfully processed the £175 refund to my bank account that my direct debits come out of. They said this was processed on 6/11/23. The money still has not arrived in my bank although they did state the whole process can take up to 7 working days..

 

Has anyone had experience of a deposit refund and how long it takes to go back into a bank account?

 

Thanks 

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MI5
Level 94: Supreme
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on ‎10-11-2023 18:26

on ‎10-11-2023 18:26

@jamieleewv1 

Usually quite quickly.

Ask again if it doesn't show after the weekend.

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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