O2 charged me less on a bill in November 2023 I missed a payment in December 2023 my bills are suppo

[Tjr1]

My bills are supposed to be 33 per month I've been paying 49 per month and I still owe 109 this month why

[Tjr1]

There was no answer I'm getting really fed up 

[pgn]

You need to look in your MyO2 to see what has been happening, @Tjr1 - https://accounts.o2.co.uk/signin

If you cannot access it via browser, try the App.

Failing that, as nobody here can access your account - Guide: How to find help & contact O2 

Good luck!

[MI5]

@Tjr1 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Consider setting up a direct debit to avoid future issues.

All details here Guide: How to Pay Your Bill (Airtime & Device Plans) 

[Oxonian]

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@Tjr1 wrote:

There was no answer I'm getting really fed up 

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Please bear in mind @Tjr1 that this is not live chat, and that this forum is not staffed by O2. This is a customer to customer forum in which volunteer customers - folks just like you - give advice to other customers. Hence, to complain that you have not had a reply after four minutes is not reasonable. 

Hopefully the guidance that you have been given about using MyO2 and contacting payment management will enable your problem to be resolved promptly. 👍