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O2 charged me less on a bill in November 2023 I missed a payment in December 2023 my bills are suppo

Tjr1
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My bills are supposed to be 33 per month I've been paying 49 per month and I still owe 109 this month why

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Tjr1
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There was no answer I'm getting really fed up 

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pgn
Level 75: Digital Don
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You need to look in your MyO2 to see what has been happening, @Tjr1 - https://accounts.o2.co.uk/signin

If you cannot access it via browser, try the App.

Failing that, as nobody here can access your account - Guide: How to find help & contact O2 

Good luck!

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MI5
Level 94: Supreme
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@Tjr1 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Consider setting up a direct debit to avoid future issues.

All details here Guide: How to Pay Your Bill (Contract) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Oxonian
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@Tjr1 wrote:

There was no answer I'm getting really fed up 


 

Please bear in mind @Tjr1 that this is not live chat, and that this forum is not staffed by O2. This is a customer to customer forum in which volunteer customers - folks just like you - give advice to other customers. Hence, to complain that you have not had a reply after four minutes is not reasonable. 

 

Hopefully the guidance that you have been given about using MyO2 and contacting payment management will enable your problem to be resolved promptly. 👍 

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