Solved: O2 charged me for 2 years when I told them to canc...

Anonymous · ‎13-11-2013

I was with O2 for 2 years when I decided to move and start a new contract with Orange, and canceled my O2 contract,
But, 2 years on and to my horror and total shock I have discovered that O2 didn't cancel my contract and I had been paying 2 years worth to O2 for what.? Nothing!! Is it wrong to think that I should have a full refund!
I have called up about this and it looks like they don't care and are happy to have taken my money for 2 years!

davethorp · ‎13-11-2013

Threads like this are the reason why, unless you are retaining your number and using a PAC code which will automatically cancel the old contract when the number ports, you should make all cancellation requests IN WRITING and send them by RECORDED DELIVERY.

Only way to guarantee for certain that a cancellation request is received and gets acted on and if it doesn't you have a paper trail to prove notice was served.

OP - you can try contacting O2 and explaining the situation to them. If they can see you haven't used the service for the two years you may get a goodwill refund but this would be purely down to goodwill and there is certainly no obligation for O2 to refund you. Unless you have some form of proof you cancelled that is

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MI5 · ‎13-11-2013

and you didn't bother to check...... for 2 whole years ??

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎13-11-2013

I assume they have been taking these payments via direct debit ?

Have you never seen this tranaction on your bank statements ?

If your sure then go ahead and contact them via this online form http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref%28user%29:str%28Rel...

Bambino · ‎13-11-2013

You didn't notice your account being debited every month for two years? Is this a joke?

I DO NOT WORK FOR O2

adamtemp64 · ‎13-11-2013

1 what method did you use to cancel?
2 did you keep your number?
3 as other have said did you not check your bank account statements?

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎13-11-2013

I haven't checked my statements in great depth I admit. It's was only when I checked my detect debits when I notice 2 debits going out to O2 when I realised. I use O2 for broadband too.
And no I didn't keep my number.

MI5 · ‎13-11-2013

Getting a PAC and keeping your number would have instantly cancelled your account. If not getting a PAC you really should check (and anyone else in the same situation) that the account has been terminated after the correct notice period.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

adamtemp64 · ‎13-11-2013

I ask the main question again By what method did you cancel the contract?

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎13-11-2013

Hi,

Good luck with whats ahead of you.

O2 will have to start an investigation which would be instigated by you filling out the form from the link I supplied.

MI5 · ‎13-11-2013

@adamtemp64 wrote:
I ask the main question again By what method did you cancel the contract?

I'll take a wild guess at that answer.......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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