Solved: Re: O2 can’t or won’t unlock my iPhone 6s

Luke86j · ‎26-09-2018

I paid off my iPhone 6s as it only had 1 month remaining and upgraded to iPhone 8 with o2 also. I’ve phoned o2 on numerous occasions in the past 2 weeks to ask them to unlock my phone 6s and they keep telling me they will email me when it’s done and I’m still waiting now. I sold the phone to my dad and he still can’t use it what can I do please

Martin-O2 · ‎28-09-2018

Hey @Luke86j!

This has now been sorted for you. All you need to do is pop a non O2 SIM in the phone , connect to WiFi, go to Settings > General > About and enter your Apple ID and password and you should be good to go.

Any problems please let me know.

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View solution in original post

MI5 · ‎26-09-2018

@Martin-O2 another one to help please?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Bambino · ‎26-09-2018

@Luke86j Unfortunately, you join a long list. Apparently this has been going on since O2 started to sell all their phones unlocked, which is months ago now.

I DO NOT WORK FOR O2

Martin-O2 · ‎26-09-2018

Sure no problem @MI5. @Luke86j I'll need some details to help so will drop you a message now.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Martin-O2 · ‎28-09-2018

Hey @Luke86j!

This has now been sorted for you. All you need to do is pop a non O2 SIM in the phone , connect to WiFi, go to Settings > General > About and enter your Apple ID and password and you should be good to go.

Any problems please let me know.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Luke86j · ‎28-09-2018

tried It and works now mate thank you for that. Been on phone for 2 weeks trying to get that sorted. Thanks

Cleoriff · ‎28-09-2018

@Luke86j wrote:
tried It and works now mate thank you for that. Been on phone for 2 weeks trying to get that sorted. Thanks

Good to hear @Luke86j. Enjoy your new unlocked phone

Veritas Numquam Perit

Martin-O2 · ‎28-09-2018

Awesome news @Luke86j! Thanks for confirming it's all working.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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