on 01-01-2020 04:10
on 01-01-2020 04:25
@Amrs This is a customer community. No one here has access to anyone else's account. You will have to speak to customer service in the morning. https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201416#gen As it's New Years Day the hours are reduced to 10:00-16:00.
on 01-01-2020 07:56
Read through your post and can only say that you should contact customer services as early as possible details kindly provided by Bambino.
Welcome to the o2 community forum and Happy new year.
on 01-01-2020 09:48
You also posted the same query here https://community.o2.co.uk/t5/How-to-Guides/How-to-Pay-Your-Bill-Contract/bc-p/1281942#M2088
I responded that your money will return to your bank if it is a pending transaction, it normally takes a couple of days to do this. If it doesnt, then you need to persevere with customer services and as @pgn said on your other post, please ensure you ask CS to put on your notes that you are querying a contested payment.
Best of luck and welcome to the forum
on 01-01-2020 14:18
It take around 4 working daysfor the money to be available to you gain in your account. This couldn't have happened at a worse time with the two bank holidays.
on 01-01-2020 15:11
From my experience of developing e-commerce websites.
Online payments are made up of two processes the reservation of the funds and the finalisation of the payment so that it's transferred to the payee. Normally these two processes happens at the same time so if the O2 system crashed then either one of two things will happen. O2 will call for the shadowed money and the payment will complete or if O2 don't call for it the money will be returned to your account. The time it takes varies between banks but is normally 4-7 days.