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O2 are still after me for £166.36 for airtime/device plan even though it's already been paid

Anonymous
Not applicable

Above.

 

It was paid 3 months ago as far as I recall back in April before I moved in May.

 

CS won't talk to me because they don't understand me, I don't have access to FB or X, I contacted them on Instagram last week and they were somewhat less than helpful.

 

Can I do anything?

 

 

 

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madasaf1sh
Level 79: Lord of the Boards
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@Anonymous 


Write a letter to the Daily Mail from Disgruntled of Darnall, or other than that follow all the advice we have given you over the months..

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

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MI5
Level 94: Supreme
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@Anonymous 

make a complaint

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
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As you have made a number of similar posts to which members have made a number of suggestions, none of which seem to be suitable for you, I'm not sure what can be added to the advice already given 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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madasaf1sh
Level 79: Lord of the Boards
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Registered:

@Anonymous 


Write a letter to the Daily Mail from Disgruntled of Darnall, or other than that follow all the advice we have given you over the months..

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 4 of 6
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Anonymous
Not applicable

@madasaf1sh I don't read the Daily Mail, never have, never will.

 

More to the point, I don't live in Darnall.

 

Message 5 of 6
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Anonymous
Not applicable

Well following reading the post on Instagram last week, I texted 85075 yesterday and the £160 is genuine.

 

 

Message 6 of 6
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