O2 are aggressive bullies

[Anonymous]

Does anyone find O2 are aggressive when chasing for payments? I have been a loyal O2 customer for a number of years and rarely had any issues, since upgrading under the O2 refresh scheme, I've had nothing but problems. Firstly O2 seperated the bill into two different payments, I pay my O2 bill via standing order and this caused no end of problems, resulting in my phone being cut off. Resolved after several arguements and eventually they gave me my two account numbers. I sent a payment on the 23rd June, one for airtime and one for phone and they've loaded up one but the other is yet to appear and my phones been cut off again. No one can ring me either, seems very bulling to prevent all calls whatsoever when I am dealing with my bank to find out why the payment seems to have got lost, despite being sent to the same account details. I had no warning, literally just cut it off, because I know how aggressive O2 are, I knew they had cut it off.

[Anonymous]

M15 apologises if I misread an earlier post. DD is unsuitable as I get paid 4 weekly so pay date moves around each month and I'd rather pay SO so I know it's done. I'm not outstanding. There is a payment missing between my bank and O2. Both of which were looking into before they cut everything

[MI5]

Unfortunately that is the problem. As soon as a payment is missed (for whatever reason) O2 cut you off. If the account is not settled almost immediately they pass your debt on to an agency and you get a default on your credit file. Believe me, we see it regularly on here.
I would agree that they are very aggressive with debt collection but I'm sure you could find a suitable date that the monthly DD come come out on.
It really will save you from potential risks of outstanding bills.....

[Anonymous]

Just a thought then for the future. If you can afford it why not pay in advance?

[Anonymous]

Crap like "by the due date", and "is the responsibility of" always makes my blood boil. That kinda logic can badly justify anything and it's particularly pathetic here. They express absolute-ness, which is rarely a good thing. 

Supermarket comparison is a really bad example, but since we're using it, if you go into a supermarket and can't pay, they still don't stop you from coming in and having a free look around, and partake in any other free of charge activity. It would appear the O2 on the other hand has blocked incoming as well as outgoing calls. 

[MI5]

Your logic is clearly flawed but we appreciate your opinion nonetheless

[Anonymous]

Agreed the flawed logic. Inbound calls to your o2 device includes using the o2 network and termination fees per call. So it is not "free" as you put it.

The supermarket analogy therefore is a good one.

But I respect your and our differing views.

[Anonymous]

My logic is sound. I have a degree in Physics, and work in IT. 

Your logic is flawed; your irrelevent point does nothing to stabilise your really bad analogy. 

Having that said, since we're already using this really bad analogy, allow me to point out that going into a shop, involves the use of the shop floor, and costs in having the place staffed, lit, and heated. The supermarket will still typically not prevent you from coming in and walking around. 

Since you mentioned termination fees, allow me to point out that these would have been paid by the person on the other side of the incoming call, either directly, or through their subscription.

Having that said, you are entitled to your opinion. You're also wrong.

[MI5]

Noted, thank you....

[Anonymous]

Indeed. Noted. Now no more feeding

[jonsie]

Why do people need to start throwing qualifications into a debate as though it makes any difference??

....just saying...