Solved: O2 app

Grunty3 · ‎16-08-2018

I have two xontracts. One is showing available data but other is not. Why?

jonsie · ‎16-08-2018

This isn't customer service and you need to either call them or chance live chat

https://www.o2.co.uk/contactus

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

View solution in original post

jonsie · ‎16-08-2018

This isn't customer service and you need to either call them or chance live chat

https://www.o2.co.uk/contactus

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎16-08-2018

@Grunty3 Do you mean both contracts are not showing on the app together? You need to do what’s known as bring in products to merge both accounts under one app

https://accounts.o2.co.uk/transferproducts/byphonenumber

MI5 · ‎16-08-2018

Try deleting and reinstalling the app..

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

EmilieT · ‎20-08-2018

Hi @Grunty3, and welcome to the forum

Did you get a chance to look at the suggestions above? It'd be great if you could let us know whether you've made some progress or need further help!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

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