Solved: O2 app saying ‘payment not recieved’

Lucy1981 · ‎27-01-2021

Hi my o2 app has an exclamation mark on it saying ‘payment not received’ then it says I owe them £0. It went out of my bank account the last 2 months but app saying I must pay £0 by 4th of January. Anyone else had this?

MI5 · ‎27-01-2021

@Lucy1981

It's a glitch in the app that we have reported.

O2 are investigating.

https://community.o2.co.uk/t5/My-O2/O2-App-saying-overdue-payment/td-p/1434096

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎27-01-2021

@Lucy1981

It's a glitch in the app that we have reported.

O2 are investigating.

https://community.o2.co.uk/t5/My-O2/O2-App-saying-overdue-payment/td-p/1434096

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Lucy1981 · ‎27-01-2021

Thankyou so much!

MI5 · ‎27-01-2021

Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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