O2 and their problems --whos paying ??

[Anonymous]

Over the past few weeks i have encountered problems getting into My o2 on my android phone -- message  i get is  -- sorry we are having some problmes please try again later or contact customer services to report the issue.--- i would be contacting customer services very, very , very, often as this service is off more than on.

   O2 we pay for a service please give us what we pay for -- or give us a refund when part of the service i/we pay for is down/not working.

Will consider a move when my contract is up.

[MI5]

The My O2 app is free. How much of a refund do you want?

[version7point0]

Hi dvdcks.

Sorry to hear about your trouble signing into the My O2 App.

Have you tried logging out and then back in again?

Does this happen over wifi / 3G or both?

Try uninstalling the app and reinstalling it.

Failing that you can still check your Balance by sending the word "balance" or even a blank message to 21202.

Hope you get it sorted.

[Anonymous]

it will be a problem with app itself, not o2, try uninstalling it & reinstalling it

[MI5]

I don't think the op is using the app, hence my suggestion was to try it.....? It's not all too clear though?

[jonsie]

At the moment My O2 is down most nights ffor maintenance. You should have no problems accessing it  during the daytime and early evenings.