O2 account details

[Anonymous]

I am mortified to log in to my o2 account to see details of someone else's account details, sort code and account number visible set up as my direct debit has anyone ever come across this. I have raised a complaint but worried that I can see details of someone else like that who else's details are out there being used. The only reason that this has come to my attention is because I am a new customer and was having problems logging into my o2 app because it said my card details didn't match so I contacted an online chat advisor who got me logged in for me to then check my details and found this.

[gindygoo]

Wow, I'm gobsmacked. I'd be very concerned about who's seeing my bank details if you're seeing someone else's.

Do come back and tell us how this pans out please @Anonymous and as Toby our community manager has offered to have a chat via private message, I'd advise you to certainly take him up on that offer!

[Anonymous]

I have contacted o2 who have now removed this persons details and are investigating it. If I had not gone into my o2 account like a lot of people wouldn't I would not be aware of this. There a lot of dishonest people out there that could of used those account details and not reported it. I have now given my account details but makes me worry that they could be visible for anyone to see.

[MI5]

Should be reported here too for the benefit of all customers https://ico.org.uk/for-organisations/report-a-breach/

[gindygoo]

That's an interesting site @MI5 I've never seen it before. I'll be keeping a note of that.

[MI5]

Too many companies are too slack with our personal data these days.
These kind of events need investigating properly and not swept under the carpet.

[Anonymous]

I agree, it's very serious as far as I'm concerned.

[jonsie]

It's very worrying how something like this can be allowed to happen and is definitely down to human error and input.

[Beenherebefore]

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@Anonymous wrote:
I agree, it's very serious as far as I'm concerned.

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The frustrating point of this is that @Anonymous will never get to know how and why this occurred......that is, unless ICO punish O2 for the error.

[Toby]

Hi guys, we take every customer's information seriously at O2.  Our team are investigating this specific issue thoroughly to get to the bottom of it.

It goes without saying, we'll be keeping Hayley2 updated throughout every stage of our investigations.

Cheers

[Beenherebefore]

Practically all companies would use a phrase similar to "we take every customer's information seriously" when something like this comes to light.

It does nothing to instil confidence in their customers and I for one wish that organisations would stop announcing such claims.

It's the same when an industrial incident occurs...."we take the health and safety of our employees very seriously".....totally meaningless to those affected.