O2 account details

on 18-04-2016 00:43
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on 18-04-2016 00:43
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on 18-04-2016 00:50
Does everything else match up i.e. your name and address, contract deails and phone type?
I'm wondering if the chat adviser has logged you into the wrong account?

on 18-04-2016 00:54
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on 18-04-2016 00:54
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on 18-04-2016 00:58
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on 18-04-2016 00:58
That's a serious breach of the DPA then if that's the case. Personally I would call first thing in the morning. Please don't use chat for this. As you have already made a complaint it would be interesting how they explain this.

on 18-04-2016 01:00
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on 18-04-2016 01:00
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on 18-04-2016 01:31
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on 18-04-2016 01:31
@Anonymous You certainly need to ring customer services first thing. They open at 8am. As you say if you are seeing some other account then you can only wonder if your details are on display to someone else. A very serious breach has occurred here. I know you say you have made a complaint but this needs to be addressed as soon as possible http://www.o2.co.uk/contactus
Veritas Numquam Perit
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on 18-04-2016 06:55
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on 18-04-2016 06:55
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 18-04-2016 08:32
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on 18-04-2016 08:32
I have been sat here reading this thread open-mouthed. Is it any wonder why we never advise people to use Live Chat? Instead of the situation getting better, it's clearly getting worse. This is a serious breach of security. Hopefully the OP has notified customer service first thing this morning, but I will mention @Toby here, to make him aware of this thread as well.
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on 18-04-2016 09:24
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on 18-04-2016 09:24
I imagine the ICO would be fascinated by O2's explanation of that.
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on 18-04-2016 09:35
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on 18-04-2016 09:35
Hi @Anonymous,
I'm Toby, the O2 Community Head. Please send me a private message and I'll gather some info from your experience to look into this with the rest of the team.
Get involved:
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• Want to have a chat? Drop me a direct message.

