O2 WiFi Hotspot Help

[Anonymous]

Hello,

I wondered if any of the guys on here could help me as so far o2 have failed.

I got the Nexus 5 on contract the day it came out and am unable to connect to any of o2 hotspots. I downloaded the o2 WiFi app first which asked me for the sms confirmation and all went fine. When I tried to use my phone at a hotspot it logs on to the WiFi connection straight away and pops up with a notification for me to sign in. Clicking on this brings up the Chrome browser which loads the WiFi home page instantly. It displays at the top Welcome back and my name so obviously knows who I am. I can navigate around the "local" site but can not use the internet. 

I have tried various apps after being connected such as Facebook, Chrome and a speedtest app which all state that there is no internet. At a local MacDonalds I used the app Fing to scan the network and sure enough I am on the network with 3 cisco routers and various phones etc. Still I have no internet access but am connected to the network.

On the o2 side my device is shown as registered in my account and in the WiFi section, so far the customer services have just repeatidly told me to go to the hotspot and select "login to my o2" which everytime returns an ssl error.

The hotspots all work fine with my old phone but am a bit stuck why I can connect but am probably not being given dns for some reason.

Thanks

[MI5]

We all knew it "should" work

[perksie]

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@Anonymous wrote:
From what I have read o2 has lost around 4 to 5 million BT hotspots not just 4000.

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No that is wrong, O2 customers never had access to more than 4000 BT hotspots.

You're reading in the wrong place!

[Anonymous]

Oh really? I have seen it kind of plastered over tons of websites, to be fair the number does range from 4 to 6 million. Probably people trying to make bad press then.

[perksie]

I feel you still don't believe me!:smileysad:

Try a read here, you might believe the Guardian:

http://www.theguardian.com/money/2013/jun/03/o2-mobile-users-lose-access-bt-openzone-wi-fi

[Anonymous]

After you mentioned it I had a Google and yes it appears to be only around 4000 they are losing but there are masses of websites claiming it is far more than that. Like I said ist just bad press and bad press sells. Somewhat like when o2 lost coverage for a few hours (can't remember when it was, last year I think) and it was like peoples world collapsed lol. People spent most of their time on Facebook and twitter complaining to their friends about o2 not working without realising they are still managing to communicate.

[perksie]

You're right of course and some take it personally when their phones don't work.

I've never quiet figured out how that works.

The confusion over the wi-fi was partly because the hotspots for O2 customers were labelled as BT Openzone the same as the ones used by BT customers.

There were loads of complaints from people trying to use the BT only ones which they were barred from.

O2 users also had access to The Cloud as well which caused even more confusion, as many of their hotspots were private too.