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Level 1: Joiner
Posts: 1
Registered: ‎04-04-2020

O2 WEBSITE

Hi wave !  I hop you are all well and keeping safe.

 

I've been trying to do a phone device upgrade today (3x) with O2 Refresh but everytime I click "go to basket" this message comes up - "This page isn't working. If the problem continues, contact the site owner. HTTP ERROR 400".  So does anyone here know what's wrong with the O2 website?  Is it down or something?

 

I hope somebody can help.  My phone died 2 days ago, doesn't work anymore so I desperately need a new phone device.

 

Thanks in advance.  Have a good evening.

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Posts: 100,371
Topics: 546
Solutions: 12,753
Registered: ‎04-04-2012

Re: O2 WEBSITE

Try a different browser or try and call to upgrade https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Stay home. Stay safe.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 12,452
Topics: 119
Solutions: 71
Registered: ‎11-04-2012

Re: O2 WEBSITE

[ Edited ]

Hi @Claridges7  - if you have a different browser on your PC or laptop, try using that.

It's often the case that Chrome works better than Firefox, which works better than Internet Explorer.

 

Good luck, and welcome!

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Posts: 86,593
Topics: 729
Registered: ‎14-01-2013

Re: O2 WEBSITE

Hi @Claridges7 

It may be one of the many system errors on the website currently. If not back up and running by tomorrow you will hve to call customer services Guide: How to find help & contact O2 

*The Game Is On*

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Posts: 79,899
Topics: 572
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Registered: ‎04-01-2009

Re: O2 WEBSITE