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on ‎17-11-2009 13:39

I have topped up regularly before the 27th of the month as it says, but when I follow the instruction to "press star to choose your treat" the recorded message says "Goodbye" and hangs up! :robotsad:

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on ‎17-11-2009 14:32

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on ‎17-11-2009 14:57

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on ‎17-11-2009 18:24
Are you eligible for a treat though, according to another thread, I think you just joined?

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on ‎17-11-2009 18:32
Bizarre, I would phone customer service.
Are you eligible for a treat though, according to another thread, I think you just joined?
No I've been an O2 PAYG customer for 6 years.

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on ‎17-11-2009 20:32

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on ‎17-11-2009 23:02
Apologies, I saw your post in the "noob" thread and assumed you were new. That'll teach me.
Hey no worries


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on ‎18-11-2009 10:47
I contacted O2 customer care via the email option on their site and received this reply
Hello
Thanks for emailing us and I'm sorry you're unable to claim the O2 Treat.
I can imagine how upsetting this must be for you.(not losing THAT much sleep to be honest

I've checked your account and I can see you can chose any one of the following O2 Treat:
treat 1 - 60 text and 60 picture messages each day between 7pm and 8pm
treat 2 - free voicemail
treat 3 - 5% off all mobile and fixed lines.
Once I've received your choice, I'll be happy add it for you.
I look forward to your reply.
Kind regards
Pradeep
O2 Customer Service
I'll see what happens next :womanindifferent:

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on ‎18-11-2009 18:26




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on ‎26-02-2010 09:27
