Solved: O2 Travel

Anonymous · ‎05-11-2016

I am currently spending a few months in Spain - before I left I popped into my local O2 shop to confirm that if I turned mobile data off and just used my flat's WiFi there would be no £1.66 daily O2 travel charge. They confirmed that this would be the case. Unfortunately - I have now just checked my recent usage, and lo and behold I have been charged £1.66 plus VAT for every day I have been here.

Can anybody confirm whether this is correct or have I been given incorrect advice?

MI5 · ‎05-11-2016

Yes it is correct. If you send a text or make a call you get the charge.
If on contract you can use tugo on your WiFi which will be free or cancel your o2 travel bolt on in your MyO2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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adamtemp64 · ‎05-11-2016

Are you using texts and calls ?

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MI5 · ‎05-11-2016

Yes it is correct. If you send a text or make a call you get the charge.
If on contract you can use tugo on your WiFi which will be free or cancel your o2 travel bolt on in your MyO2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎05-11-2016

I have WiFi in my apartment in Spain @Anonymous and data roaming /mobile data is always off on my tablet and phone. As mentioned by @MI5 Tugo used over WiFi is the way to go. I don't make any calls or send texts if I am out of range of any wifi and this is available in every bar or restaurant I use. It just takes some organisation before you go abroad. I don't incur any charges normally...

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