O2 Travel

[Jolyon]

Hi,

Hope someone can advise since I’m struggling to contact an O2 rep.

I’ve incurred £35 data roaming charges after the following steps:

1. Plane landed SAN Francisco.
2. Phone turned on, data roaming switched off.
3. Arrive hotel connect to WiFi.
4. In O2 app add O2 Travel bolt on (removes Europe one).
5. Receive confirmation it is added and email saying the same.
6. Turned data roaming on.
7. Incurred charges.

I believe I should have added bolt on before travelling but didn’t, even so, everything fed back from app indicates it is on. I darent seitch data roaming back on and I’m scared there’s already a huge bill on the way which hasn’t made it onto my account yet.

Thanks for any help.

[MI5]

Free number is on the link I gave you above @Jolyon
Explain what happened and I'm sure they will refund some or all of it for you.

[Jolyon]

Thanks everyone. I managed to get through on online chat and they refunded.

Appreciate help

[MI5]

That was the sensible thing for them to do and glad they did for you.

[JohnJohn]

O2 travel and inclusive zone are subject to sending out the wrong welcome text. On arriving jfk got inclusive zone text but was charged £4.99 per day! I lost inclusive zone bolt on last june when i renewed 2 year contract!