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Community Manager
Posts: 6,096
Registered: ‎23-07-2014

Re: O2 Travel Inclusive - confused!

Hi @Harrysmum2008 that's great news. Smiley Happy I've checked regarding the refunds page, and the info there is correct.

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Posts: 71,777
Topics: 549
Solutions: 3,443
Registered: ‎04-01-2009

Re: O2 Travel Inclusive - confused!

Great news @Harrysmum2008 but oh they hang on to your money as long as they can 😯

Level 2: Apprentice
Posts: 50
Registered: ‎20-09-2016

Re: O2 Travel Inclusive - confused!

Thanks for confirming @Marjo.  I presume something must have gone wrong in my case then as I should have had the refund automatically.  It would help if customer services knew what they were talking about as well (and actually managed to sound as if they were bothered O2 owed me nearly £200)!

 

@jonsie come on now, 7 working days would have taken us to Monday so they could have held on a few more days - just think of all the interest they've lost! 😄

Formerly Traceyjs1975!
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Posts: 71,777
Topics: 549
Solutions: 3,443
Registered: ‎04-01-2009

Re: O2 Travel Inclusive - confused!

Obviously miscalculated....someone will be in trouble for that wink