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Re: O2 Travel Inclusive - confused!
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on ‎03-09-2018 09:29
@Cleoriffyou're a star, thank you!
Re: O2 Travel Inclusive - confused!
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on ‎03-09-2018 09:52
No problem @Harrysmum2008. Lovely to see you back and posting
Re: O2 Travel Inclusive - confused!
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on ‎03-09-2018 10:11
Thanks @Cleoriff, it's good to be back. The last year hasn't been great but hopefully things are getting better and I'll be back more often.
Re: O2 Travel Inclusive - confused!
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on ‎06-09-2018 10:18
Just to update this, I had another billing email from O2 confirming they will be refunding the payment within 30 days so fingers crossed they get this right!
Re: O2 Travel Inclusive - confused!
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on ‎06-09-2018 12:14
I hope so @Harrysmum2008
It always amazes me that it takes O2 'up to 30 days' to refund your money, yet when you buy something from them the transaction is immediate.
Keep us updated and as you say, fingers crossed.
Re: O2 Travel Inclusive - confused!
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on ‎30-09-2018 20:20
Still waiting! It looks as though 'within the next 30 days' really means 'we'll hold onto your money for the full 30 days so don't expect it before'!
Re: O2 Travel Inclusive - confused!
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on ‎30-09-2018 22:49
@Harrysmum2008 wrote:Still waiting! It looks as though 'within the next 30 days' really means 'we'll hold onto your money for the full 30 days so don't expect it before'!
If you're lucky.....
Re: O2 Travel Inclusive - confused!
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on ‎01-10-2018 16:03
Well I didn't like to say!
I'm fully expecting to have to call them when the 30 days is up. I'm not happy, they took the money in error (nearly £200) and don't seem in a hurry to give it back!
Re: O2 Travel Inclusive - confused!
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on ‎01-10-2018 18:45
@Harrysmum2008 wrote:Well I didn't like to say!
I'm fully expecting to have to call them when the 30 days is up. I'm not happy, they took the money in error (nearly £200) and don't seem in a hurry to give it back!
Is there anyway we can expedite this for @Harrysmum2008?
£200 is a lot of money to expect anyone to wait for? O2 are quick to take this sort of cash, with the biggest mistake they have made all summer, so I don't think people should be expected to wait 30 days for it's return.
Re: O2 Travel Inclusive - confused!
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on ‎03-10-2018 09:24
Hi @Harrysmum2008 how are you getting on with this, did you get the refund now or are you still waiting?
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