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Level 2: Apprentice
Posts: 50
Registered: ‎20-09-2016

Re: O2 Travel Inclusive - confused!

@Cleoriffyou're a star, thank you!

Formerly Traceyjs1975!
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Posts: 79,981
Topics: 708
Registered: ‎14-01-2013

Re: O2 Travel Inclusive - confused!

No problem @Harrysmum2008. Lovely to see you back and posting Smiley Wink

*The Game Is On*

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Level 2: Apprentice
Posts: 50
Registered: ‎20-09-2016

Re: O2 Travel Inclusive - confused!

Thanks @Cleoriff, it's good to be back.  The last year hasn't been great but hopefully things are getting better and I'll be back more often.

Formerly Traceyjs1975!
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Level 2: Apprentice
Posts: 50
Registered: ‎20-09-2016

Re: O2 Travel Inclusive - confused!

Just to update this, I had another billing email from O2 confirming they will be refunding the payment within 30 days so fingers crossed they get this right!


 

Formerly Traceyjs1975!
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Posts: 79,981
Topics: 708
Registered: ‎14-01-2013

Re: O2 Travel Inclusive - confused!

I hope so @Harrysmum2008

It always amazes me that it takes O2 'up to 30 days' to refund your money, yet when you buy something from them the transaction is immediate.

Keep us updated and as you say, fingers crossed.fingers crossed

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Level 2: Apprentice
Posts: 50
Registered: ‎20-09-2016

Re: O2 Travel Inclusive - confused!

Still waiting!  It looks as though 'within the next 30 days' really means 'we'll hold onto your money for the full 30 days so don't expect it before'!

Formerly Traceyjs1975!
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Posts: 76,141
Topics: 561
Solutions: 3,514
Registered: ‎04-01-2009

Re: O2 Travel Inclusive - confused!


@Harrysmum2008 wrote:

Still waiting!  It looks as though 'within the next 30 days' really means 'we'll hold onto your money for the full 30 days so don't expect it before'!


If you're lucky.....

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Level 2: Apprentice
Posts: 50
Registered: ‎20-09-2016

Re: O2 Travel Inclusive - confused!

Well I didn't like to say! 

 

I'm fully expecting to have to call them when the 30 days is up.  I'm not happy, they took the money in error (nearly £200) and don't seem in a hurry to give it back!

Formerly Traceyjs1975!
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Posts: 79,981
Topics: 708
Registered: ‎14-01-2013

Re: O2 Travel Inclusive - confused!


@Harrysmum2008 wrote:

Well I didn't like to say! 

 

I'm fully expecting to have to call them when the 30 days is up.  I'm not happy, they took the money in error (nearly £200) and don't seem in a hurry to give it back!


@Martin-O2@Marjo

Is there anyway we can expedite this for @Harrysmum2008?

£200 is a lot of money to expect anyone to wait for? O2 are quick to take this sort of cash, with the biggest mistake they have made all summer, so I don't think people should be expected to wait 30 days for it's return.

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Community Manager
Posts: 6,414
Registered: ‎23-07-2014

Re: O2 Travel Inclusive - confused!

Hi @Harrysmum2008 how are you getting on with this, did you get the refund now or are you still waiting?

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